Refund and Returns Policy

Refund and Return Policy

Last Updated: 09 August 2024

At ZoomCart.in, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we’re here to help. Please read our Refund and Return Policy carefully to understand our practices.

1. Return Policy

1.1 Eligibility for Returns
You have 3 days from the date of delivery to initiate a return if the item is unused, in its original packaging, and in the same condition that you received it.

1.2 Non-Returnable Items
Certain products are not eligible for returns. Please check the product description before making a purchase to see if the item is returnable. Non-returnable items will be clearly marked in the product description.

1.3 How to Initiate a Return
To initiate a return, please contact our support team within the 3-day return window. You can reach out to us by:

• Email: care@zoomcart.in
• Support Ticket: Log in to your account on our website and submit a support ticket.

Our team will guide you through the return process.

2. Refund Policy

2.1 Processing Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days

2.2 Partial Refunds
In some cases, only partial refunds may be granted. This includes:

• Items with obvious signs of use
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error

2.3 Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us via support ticket or at care@zoomcart.in.

4. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. Then, contact your credit card company as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at care@zoomcart.in.

5. Contact Us

If you have any questions about our Refund and Return Policy, please contact us:

Support Ticket: Via your account page on our website.

Email: care@zoomcart.in